You may order on the Site for either professional or personal use.

In these Terms & Conditions, if you order products for personal use, meaning outside your trade or profession, you will be referred as a consumer.

The statutory right to cancel a purchase without providing any justification (also known as ‘cooling off period’) applies exclusively to orders of products made by consumers.

When submitting an order, You are required to provide us with personal information, including but not limited to company name, first name, surname, email address, billing, delivery address, etc. All such information must be true, accurate and updated.

Products sold on the Site are not meant for resale.

All information about the Products published on the Site is for descriptive or promotional purposes only (“Product information”).

Despite a strong commitment to ensure that Product information is always accurate and updated, we do not accept any responsibility for the correctness, completeness or timeliness of Product information, including, for example, descriptions of Products, services, prices and/or indications of availability.

The look and the colours displayed on the Site depend on the settings of the device used to access the Site. We cannot ensure that your device will display colours of the images correctly as posted on the Site.

The Site may, temporarily or permanently, modify or remove some of the Products and/or services, or change the Product prices, without giving any notice to users about the fulfilment of these changes.

Prior to completing an order, you are asked to:

1. Review the purchase details at checkout.

2. Accept explicitly these Terms & Conditions by ticking the relevant checkbox; and

3. Submit the order electronically to the Site.

Upon receiving the order, we will send You an order summary by email to acknowledge receipt of the order.

The submission of the order summary does not imply acceptance of the order by Us. The order summary is only meant to communicate that your order has been received.

You should verify that all information indicated in the order summary is correct, including but not limited to all details concerning the products, the delivery address, and all personal information in general. If any information in the order summary is not correct or accurate, You must promptly inform Us by using the email address vtagliente@aeb-group.com.

You are also encouraged to store an electronic copy of the order summary and to refer to the unique identifying number included in the order summary if you wish to contact the Customer Service.

All orders are subject to our availability in stock and acceptance.

If only part of the products ordered is available, we will promptly contact You by email to verify their interest in the fulfilment of:

a) a partial order;

b) a full order but in multiple shipments; or

c) your intention to cancel the full order.    

An order can be deemed as accepted, and the relevant contract of sale completed, only when We dispatch the products and submits a dispatch confirmation to You by email.

Until that moment, we hold the right to refuse an order at our sole discretion, including but not limited to the following circumstances:

• shipment of parcels to the delivery address in the order is restricted, impossible, or extremely difficult;

• the product is no longer in stock.

Despite our best effort to maintain the product offer updated on the Site, it may unintentionally happen that the Site shows as available products that are unavailable at that moment.

We cannot be held liable towards You or any third-party by reason of withdrawing any product from the Site after an order or refusing to accept an order.

We undertake to inform You promptly when a decision not to accept your order is made. Any payment made with respect to an order that has not been processed will be quickly refunded to you via the same payment method used for the order.

All prices of products, shipping charges, VAT and other costs debited to the customer published on the Site are expressed in GBP.

All prices of products, shipping charges, Sales Tax and other costs debited to You and published on the Site are expressed in U.S. Dollars.

Unless specifically stated otherwise, all shipping charges on an order will be debited in full to You. The shipping charge amount will first be calculated and shown at checkout.

The full purchase price will be repeatedly shown at checkout, in the order summary and in the purchase confirmation.

In the event of any error or mistake in the product prices published on the Site, we retain the right to modify the relevant purchase prices at any time. Incorrect prices will not be binding for Us or You in any case, even after you have received the order summary.

We are under no obligation to accept or execute any order for products published at an incorrect price and reserves the right to refuse or cancel the order before you have received the purchase confirmation.

We will deliver your order under a DDP shipping solution, meaning that we will ensure that You receive customs-cleared shipments at destination, without any further applicable charges other than those already paid for your order at checkout.

You can use one of the alternative payment methods made available on the Site.

01) Credit Card via Stripe;

02) Bank Transfer

The transactions will be debited to You only once the order has been accepted.

However, security checks to prevent insolvency or fraud may take place, or an authorisation hold may be carried out to verify that the payment method used is legitimate, active, and available for payment.

We do not directly process any financial information belonging to You and uses a primary payment gateway to authorize payments.

If, for any reason, after one or more attempts, it is impossible for an issue on your side to debit the amount, the order will be cancelled.    

Orders are delivered to You by using a major courier service.

You can easily track the shipping progress of your orders on the courier’s website by using the unique tracking reference number sent to You by email after the dispatch of the order.

We are strongly committed to completing each order in the most efficient and seamless way. Nonetheless, any estimated delivery time indicated in the order summary should be used as a guideline only. The estimated delivery time starts from the date of dispatch. Any delay in dispatch, we will be promptly notified to You by email.

Any delay in delivery that is not due to our negligence, including but not limited to force majeure, customs clearance processes, strikes, natural disasters, any other fact pertaining to the supply of courier services or any other circumstance outside of our control.

You should plan to be available to receive the products without any undue delay.

In the event of a first unsuccessful delivery attempt, the courier will notify You to rearrange delivery. If all delivery attempts have failed, the courier will return the package us and You are encouraged to contact us immediately for further instructions by email.

In case we will be unable to fulfil delivery because of a reason strictly connected to you (e.g., wrong address in the order, your unavailability to receive the parcels, etc.), you will be contacted to agree on a second shipment or, alternatively, the cancellation of the order. In both circumstances, additional charges may apply for this second shipment and/or for the costs borne to return the first shipment.

During marketing campaigns, we may issue vouchers and discount codes for use on the Site.

Voucher and discounts cannot be cumulated with other vouchers and discounts or with other promotional initiatives.

Vouchers and discount codes cannot be refunded.

All trademarks, trade names, brands, logos, images, text, product names, descriptions and other content displayed on the Site and the copyrights, trademarks, trade dress and other intellectual property in such materials (collectively, “Contents”) are the exclusive property of AEB USA or its corporate group, its licensors or content providers (collectively, “AEB”).

Unless clearly stated otherwise, these Terms & Conditions do not confer any right to You or third parties to use any Contents published on the Site.

Nobody may modify, copy, publish or otherwise exploit any Contents without the prior written consent of AEB or of the relevant content owner.

We will deliver your order under a DDP shipping solution, meaning that we will ensure that You receive customs-cleared shipments at destination, without any further applicable charges other than those already paid for your order at checkout.

The Site may include content created by third parties and/or links to other sites or web pages managed by third parties (collectively, "Third-Party Content").

As a user You acknowledge and agree that AEB bears no responsibility for any information, content, products, services or any other material on any third-party website or platform, and that links to third-party sites do not represent an endorsement or approval of any Third-Party Content. 

We do not control or monitor any Third-Party Content, does not assume any responsibility for its accuracy, security or reliability and cannot guarantee that such Third-Party Content is free of malfunctions, viruses or other features that could damage data and/or property of users.

You are liable for any loss or damages you may incurs arising out of or related to the access, use, reliance on any Third-Party Content on your part.

AEB USA can provide one-to-one remote support & consulting services (the “Services”) to customers in multiple packages and for a separate fee.

We cannot guarantee the results or effectiveness of any of the Services or that the Services will result in a profit or will not result in a loss for You. Our services and operations will be provided in a professional manner and in accordance with good industry practice and all laws. Even if we promise our best efforts, we cannot always guarantee the results.

We guarantee that the products are not defective or flawed and are conform to the product description given on our Site.

For technological reasons, we cannot guarantee that the monitor display of colours will be accurate. Minor differences between the product description on the Site and the actual product features should not be deemed to lead to any non-conformity of the product for the purposes of the Terms & Conditions.

You are encouraged to carefully inspect a parcel before confirming the completed delivery. If the parcel appears damaged, You are encouraged to sign the delivery of the parcel with the note “Received unchecked”, or to refuse the delivery of the parcel.

In the unlikely event of a product being defective or non-conforming to the product description on the Site, you are entitled to ask that the product is replaced free of any charge within a reasonable period and without major inconvenience.

If replacement is impossible or disproportionate, or if we have not remedied the shortcoming within a reasonable period or without major inconvenience, You are entitled to an appropriate price reduction or to a full refund.

You may submit a claim for a defective or non-conforming product and return it to us after receiving our authorization. You are required to contact the Customer Service to agree on the modalities of the return at this email address: vtagliente@aeb-group.com

You are requested not to ship any product back to us unless You have already agreed with the Customer Service the procedure for the product return.

Every product must be returned with all security tags and labels. It should also include all the original packaging and accessories received with the order; it must not show any signs of use, scratches or be altered in any way and the product must be returned in the same condition it was shipped in and in the original packaging. If these conditions are not met, the right to cancel the order may be forfeited.

You must always return the products within 14 (fourteen) days after receiving the R.M.A.

The right to cancel orders without providing any justification does not apply in the following cases:

• The supply of products made to Your specifications or clearly personalized.

• The supply of products that according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

You will be responsible for all shipping charges and direct costs for the return of products, including but not limited to customs duties and/or customs fees. You acknowledge and agree to be liable for any loss or damage to the products during the return process.

You are entitled to cancel the Service order within 14 days from the date when the order was carried out without providing any justification, unless they have accepted the Service to be performed prior to the expiration of the 14-day term and the Service has been performed, even partially.

You will receive a refund within 14 days from the date when we have ascertained your eligibility.

We may refuse to accept any further orders from you after multiple returns on previous orders or multiple service cancellations.

YOU ACKNOWLEDGE AND AGREE THAT, TO THE WIDEST EXTENT PROVIDED BY APPLICABLE LAW, AEB USA OR ANY OTHER RELATED ENTITY WILL NOT BE LIABLE TO YOU OR TO ANY OTHER PERSON UNDER ANY CIRCUMSTANCES OR UNDER ANY LEGAL OR EQUITABLE GROUND, WHETHER IN TORT, CONTRACT, STRICT LIABILITY, OR OTHERWISE, FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL LOSSES OR DAMAGES OF ANY NATURE. THIS DISCLAIMER APPLIES TO, BUT IS NOT LIMITED TO, ANY DAMAGES OR INJURY ARISING FROM ANY FAILURE OF PERFORMANCE, ERROR, MISTAKE, OMISSION, INTERRUPTION, DELETION, DEFECTS, DELAY IN OPERATION OR TRANSMISSION, LOST PROFITS, LOSS OF GOODWILL, LOSS OF DATA, WORK STOPPAGE, ACCURACY OF RESULTS, COMPUTER FAILURE OR MALFUNCTION, COMPUTER VIRUSES, FILE CORRUPTION, COMMUNICATION FAILURE, NETWORK OR SYSTEM OUTAGE, THEFT, DESTRUCTION, UNAUTHORIZED ACCESS TO, ALTERATION OF, LOSS OF USE OF ANY RECORD OR DATA, AND ANY OTHER TANGIBLE OR INTANGIBLE LOSS. SUBJECT TO THE FOREGOING, TO THE WIDEST EXTENT PROVIDED BY APPLICABLE LAW, AEB USA OR ANY OTHER RELATED ENTITY WILL NEVER BE LIABLE FOR ANY DAMAGES.

YOU SPECIFICALLY ACKNOWLEDGE AND AGREE THAT, TO THE WIDEST EXTENT PROVIDED BY APPLICABLE LAW, AEB USA OR ANY RELATED ENTITY WILL NOT BE LIABLE FOR ANY DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY SELLER (INCLUDING ANY MARKETPLACE RETAILER), SHOPPER, OR OTHER USER OF THE SITE.

WE CANNOT GUARANTEE IN ANY WAY THAT THE SITE, INCLUDING ITS CONTENTS, SERVICES, AND FEATURES, WILL BE UNINTERRUPTED, THAT ANY DEFECTS FOUND IN THE SAME WILL BE CORRECTED OR THAT THE USE OF THE SITE WILL PRODUCE ANY SPECIFIC RESULTS. THE SITE AND ITS CONTENTS ARE PROVIDED IN THE CURRENT STATE AND ARE AVAILABLE AS IS. IN ADDITION TO THE ABOVE, WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF ACCURACY, COMPLETENESS, NON-INFRINGEMENT OF THIRD-PARTY RIGHTS, OR FITNESS FOR A PARTICULAR PURPOSE.

These Terms & Conditions represent the entire agreement between Us (the Seller) and You (the Customer).

No waiver by Us shall be interpreted as a waiver of any preceding or succeeding breach of any provision included in the Terms & Conditions.

In case of a complaint about a product, you are encouraged to get in touch with our Customer Service.

Under Section 1789.3 of the California Civil Code Section, California users with a question or complaint regarding this Site, can send an email to vtagliente@aeb-group.com  or write to AEB BIOCHMICAL USA PO BOX 16339 FRESNO CA 93755. California residents can reach the the Division of Consumer Services of the California Department of Consumer Affairs by post at 1625 North Market Blvd., Sacramento, CA 95834, or by phone at the following number: (916) 445-1254 or (800) 952-5210.