Customers may order on the Site for either professional or personal use.

In these Terms of Sale, individuals ordering products for personal use, meaning outside their trade or profession, are referred to as “Consumers”.

The statutory right to cancel a purchase without providing any justification (also known as ‘cooling off period’) referred to under Art. 9 below applies exclusively to orders of products made by Consumers.

When submitting an order, customers are required to provide the Seller with personal information, including but not limited to company name, first name, surname, email address, billing, delivery address, etc. All such information must be true, accurate and updated.

Products sold on the Site are not meant for resale

Prior to completing an order, customers are asked to:

1. Review the purchase details at checkout.

2. Accept explicitly these Terms of Sale by ticking the relevant checkbox;

3. Submit the order electronically to the Site.

Upon receiving the order, the Seller will send the customer an order summary by email to acknowledge receipt of the order.

The submission of the order summary does not imply acceptance of the order by the Seller. The order summary is only meant to communicate to the user that their order has been received.

Customers should verify that all information indicated in the order summary is correct, including but not limited to all details concerning the products, the delivery address, and all personal information in general. If any information in the order summary is not correct or accurate, the customer must promptly inform the Seller by using the email address info@aeb-group.com.

Customers are also encouraged to store an electronic copy of the order summary and to refer to the unique identifying number included in the order summary if they wish to contact the Customer Service.

All orders are subject to availability in stock and acceptance by the Seller.

If only part of the products ordered is available, the Seller will promptly contact the customer by email to verify their interest in the fulfilment of:

a) a partial order;

b) a full order but in multiple shipments; or

c) their intention to cancel the full order.    

An order can be deemed as accepted, and the relevant contract of sale completed, only when the Seller dispatches the products and submits a dispatch confirmation to the customer by email.

Until that moment, the Seller holds the right to refuse an order at its sole discretion, including but not limited to the following circumstances:

• shipment of parcels to the delivery address in the order is restricted, impossible, or extremely difficult;

• the Product is no longer in stock.

Despite the Seller’s best effort to maintain the product offer updated on the Site, it may unintentionally happen that the Site shows as available products that are unavailable at that moment.

The Seller cannot be held liable towards the customer or any third-party by reason of withdrawing any product from the Site after an order or refusing to accept an order.

The Seller undertakes to inform customers promptly when a decision not to accept their order is made. Any payment made with respect to an order that has not been processed will be quickly refunded to the customer by the Seller via the same payment method used for the order.

All prices of products, shipping charges, VAT and other costs debited to the customer published on the Site are expressed in GBP.

Unless specifically stated otherwise, all shipping charges on an order will be debited in full to the customer. The shipping charge amount will first be calculated and shown at checkout.

The full purchase price will be repeatedly shown at checkout, in the order summary and in the purchase confirmation.

In the event of any error or mistake in the product prices published on the Site, the Seller retains the right to modify the relevant purchase prices at any time. Incorrect prices will not be binding for the Seller or the customer in any case, even after the customer has received the order summary.

The Seller is under no obligation to accept or execute any order for products published at an incorrect price and reserves the right to refuse or cancel the order before the customer has received the purchase confirmation.

The Seller will deliver orders to customers under a DDP shipping solution, meaning that the Seller will ensure that the customer receives customs-cleared shipments at destination, without any further applicable charges to the customer other than those already paid for the order at checkout.

Customers can use one of the alternative payment methods made available on the Site.

The transactions will be debited to the customer only once the Seller has accepted the order.

However, security checks to prevent insolvency or fraud may take place, or an authorisation hold may be carried out to verify that the payment method used by the customer is legitimate, active, and available for payment.

The seller does not directly process any financial information belonging to the customer and uses a primary payment gateway to authorize payments.

If, for any reason, after one or more attempts, it is impossible to debit the amount due by the Customer, the order will be cancelled.

The Site may, temporarily or permanently, modify or remove some of the Products and/or services, or change the Product prices, without giving any notice to users about the fulfilment of these changes.

Orders are delivered to customers by using a major courier service.

Customers can easily track the shipping progress of their orders on the courier’s website by using the unique tracking reference number communicated to the customer by email after the dispatch of the order.

The Seller is strongly committed to completing each order in the most efficient and seamless way. Nonetheless, any estimated delivery time indicated in the order summary should be used as a guideline only. The estimated delivery time starts from the date of dispatch. In the event of any delay in dispatch, the Seller will promptly notify the customer by email.

The Seller cannot be held liable for any delay in delivery that is not due to the Seller’s negligence, including but not limited to force majeure, customs clearance processes, strikes, natural disasters, any other fact pertaining to the supply of courier services or any other circumstance outside of the control of The Seller.

Customers should plan to be available to receive the products without any undue delay.

In the event of a first unsuccessful delivery attempt, the courier will notify the customer to rearrange delivery. If all delivery attempts have failed, the courier will return the package to the Seller. In this case, customers are invited to contact the Seller immediately for further instructions by email:

Should the Seller be unable to fulfil delivery because of a reason strictly connected to the customer (e.g., wrong address in the order, customer unavailable to receive the parcels, etc.), the Seller will contact the customer to agree on a second shipment or, alternatively, the cancellation of the order. In both circumstances, the Seller may apply additional charges to the customer for this second shipment and/or for the costs borne by the Seller to return the first shipment.

During marketing campaigns, the Seller may issue vouchers and discount codes for use on the Site.

Voucher and discounts cannot be cumulated with other vouchers and discounts or with other promotional initiatives.

Vouchers and discount codes cannot be refunded.

The Seller provides one-to-one remote support & consulting services (the “Services”) to customers in multiple packages and for a separate fee.

The Seller cannot guarantee the results or effectiveness of any of the Services or that the Services will result in a profit or will not result in a lost for the customer. The Seller shall conduct their operations and provide their services in a professional manner and in accordance with good industry practice and all laws. The Seller will use its best efforts and does not promise or guarantee results.

For Services rendered to Consumers, the right to cancel stated out under Article 9 shall apply as described below.

The Seller guarantees the customer that the products are not defective or flawed and are conform to the product description given by the Seller on the Site.

For technological reasons, the Seller cannot guarantee that the monitor display of colours will be accurate. Minor differences between the product description on the Site and the actual product features should not be deemed to lead to any non-conformity of the product for the purposes of the Terms of Sale.

Customers are encouraged to carefully inspect a parcel before confirming the completed delivery. If the parcel appears damaged, customers are encouraged to sign the delivery of the parcel with the note “Received unchecked”, or to refuse the delivery of the parcel.

In the unlikely event of a product being defective or non-conforming to the product description on the Site, customers are entitled to ask that the product is replaced free of any charge within a reasonable period and without major inconvenience to the customer.

If replacement is impossible or disproportionate, or if the Seller has not remedied the shortcoming within a reasonable period or without major inconvenience to the Customer, the Customer is entitled to an appropriate price reduction or to a full refund.

Customers may submit a claim for a defective or non-conforming product and return it to the Seller after receiving the Seller’s authorization. Customers are required to contact the Customer Service to agree on the modalities of the return at this email address: info@aeb-group.com.

Customers are requested not to ship any product back to the Seller unless they have already agreed with the Customer Service the modalities for the product return.

Customers are kindly reminded that the statutory consumer guarantees apply to consumer purchases of products only, and not to purchases made by customers in pursuance of a trade or profession.

Under consumer law, Consumers can cancel the order within 30 (thirty) days from the date of delivery of the product without the need of providing any explanation.

This statutory right does not apply to purchases made by customers in pursuance of a trade or profession.

In case of cancellation of an order, the Seller will proceed to refund the Consumer for the full purchase price in a prompt manner after receiving the returned products from the customer. Refunds will be carried out via the same payment method initially used by the customer for the same order.

To apply for a Product exchange or to cancel an order, customers must first ask the Seller to release a Returns Merchandise Authorization (“R.M.A”) before returning any Product.

When contacting the Customer service for returns, Consumers are kindly requested to specify the unique identifying number of their order.

Every product must be returned with all security tags and labels. It should also include all the original packaging and accessories received with the order; it must not show any signs of use, scratches or be altered in any way and the product must be returned in the same condition it was shipped in and in the original packaging. If these conditions are not met, the right to cancel the order may be forfeited.

Customers must always return the products within 14 (fourteen) days after receiving the R.M.A.

The right to cancel orders without providing any justification does not apply in the following cases:

• The supply of products made to the Consumer’s specifications or clearly personalized.

• The supply of products that according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

Consumers will be responsible for all shipping charges and direct costs for the return of products, including but not limited to customs duties and/or customs fees. Consumers acknowledge and agree to be liable for any loss or damage to the products during the return process.

With respect to the Services referred to under Article 7 above, Consumers are entitled to cancel the Service order within 14 days from the date when the order was carried out without providing any justification, unless they have accepted the Service to be performed prior to the expiration of the 14-day term and the Service has been performed, even partially.

Eligible Consumers will receive a refund within 14 days from the date when the Seller has ascertained that the Consumer was indeed entitled to cancel the order.

The Seller may refuse to accept any further orders from a Consumer after multiple returns on previous orders or multiple Service cancellations.

The Seller is never responsible for damages, losses or costs incurred by the customer because of failure to execute these Terms of Sale for reasons that are not attributable to the Seller. In those cases, the customer will be only entitled to a full refund of the purchase price paid. 

The Seller cannot be held liable to the customer or to any other third party for any indirect, incidental, consequential, punitive damages or for loss of income, profits, bargain, contracts, goodwill, use, enjoyment, time, data, electronically submitted orders or other economic benefit, except in the event of damages that result from the Seller’s gross negligence or intent. Any statutory liability remains unaffected.

These Terms of Sale represent the entire agreement between the Seller and the customer.

No waiver by the Seller shall be interpreted as a waiver of any preceding or succeeding breach of any provision included in the Terms of Sale.

In case of a complaint about a product, Customers are encouraged to get in touch with our Customer Service.

In the unlikely event that the Seller is unable to resolve a complaint with the Customer directly, the Customer has the right to refer the dispute to the EU’s Online Dispute Resolution Platform at http://ec.europa.eu/consumers/odr.